Aviso legal

LEGAL NOTICE AND TERMS OF USE — LUVI

LAST UPDATED: SEPTEMBER 2026

1. General Information and Official Contact

In compliance with international standards for transparency, consumer protection, and e-commerce best practices, we make our official ownership and contact information available to our community:

Trade Name: Luvi

Official Website: myluvistore.com

Direct Customer Support Email: empresaluvin502@gmail.com or notification@myluvistore.com

Customer Service Phone: +502 52462866

Support Hours: Monday through Friday, 24 Hours

Registered Physical Address: 4ta Calle 28-15 Zona 1, Condominio Villas del Calvario, Quetzaltenango, QUE, 09001, Guatemala

2. Our Commitment and Scope of the Website

This Legal Notice regulates access, navigation, and use of the official Luvi website.

At Luvi, we work every day to provide you with a secure, transparent, and reliable shopping experience. By accessing, browsing, or placing an order on our store, you acquire the status of User and accept the terms set forth in this document, which have been designed to ensure an ethical, respectful, and protected commercial environment for both parties.

We reserve the right to update or adjust these terms to adapt to operational improvements or legal requirements, always keeping the most current version published for your review.

3. Responsible and Secure Use of the Platform

To maintain a safe community and guarantee the availability of our services for all customers, Users agree to make lawful, good-faith, and appropriate use of our content, products, and support channels.

The following activities are strictly prohibited:

Engaging in unlawful, fraudulent activities or actions that violate third-party rights.

Introducing malicious code, viruses, or IT systems that compromise the stability and security of the store.

Attempting to access, collect, or manipulate personal data belonging to other customers or the Luvi team.

4. Intellectual Property and Brand Respect

All content present on this website—including logos, trademarks, product photography, graphic elements, text, catalog selections, and interface design—is the exclusive property of Luvi or holds the corresponding licenses from its creators.

We appreciate you sharing our brand; however, unauthorized reproduction, copying, sale, or distribution of our materials for commercial purposes outside of Luvi without our express prior written consent is strictly prohibited.

5. Quality of Service and Operational Guarantees

At Luvi, we utilize world-class technology infrastructure (powered by Shopify) to provide you with seamless, encrypted, and uninterrupted browsing.

Information Transparency: We make every effort to maintain accurate and up-to-date pricing, descriptions, and inventory. In the event of a typographical or technical error, we will work as a top priority to resolve it and communicate with complete clarity.

Operational Security: While we implement state-of-the-art security layers to keep the site free of technical issues, we are not liable for temporary service interruptions caused by user internet failures or external attacks beyond our direct control.

6. Third-Party Links and Payment Gateways

To offer you the most secure payment processing on the market, we partner with internationally recognized payment gateways and logistics providers.

Our platform may contain links to these services or to our official social media channels. While Luvi ensures integration with trusted partners, we do not assume direct responsibility for the independent content or privacy policies of third-party websites.

7. Applicable Law, Jurisdiction, and Amicable Resolution

At Luvi, customer satisfaction is always our top priority. In the event of any question, concern, or issue with your order, we are committed to offering you personalized and immediate assistance through our email empresaluvin502@gmail.com to resolve it as quickly and fairly as possible.

For all applicable legal matters, this website is governed by the laws of Guatemala. Any disputes that cannot be resolved by mutual agreement shall be submitted to the competent courts corresponding to the legal domicile of the company in Quetzaltenango, Guatemala.