INTERNATIONAL SHIPPING POLICY — LUVI

At LUVI, we are proud to connect with customers worldwide and deliver our products right to your doorstep, regardless of borders. Below, we detail the procedures, estimated delivery times, and conditions of our international shipping network. By completing a purchase on our website, you agree to the terms described herein.

1. Global Shipping Coverage

We offer international shipping to most countries across the Americas, Europe, and Asia through premier global logistics providers.

Note on Remote Areas: If your delivery address is classified by the courier as a "remote area" or difficult-to-access location, we will contact you via email if an adjustment to the shipping fee or logistics carrier is required.

2. Processing Times

Standard Processing: All orders are processed and prepared for export within 2 to 4 business days (excluding weekends and statutory holidays).

Order Cut-Off Time: Orders placed after 2:00 PM (GMT-6) will begin processing on the following business day.

Dispatch Notification: Once your package has been shipped from our distribution facility, you will receive an automated email containing your international tracking number.

3. Estimated Delivery Times (International Transit)

Total transit time depends on the destination country and the shipping method selected at checkout:

Region / Destination	Standard International Shipping	Express International Shipping
North America (US & Canada)	7 to 14 business days	3 to 5 business days
Latin America	10 to 20 business days	5 to 7 business days
Europe	10 to 15 business days	4 to 6 business days
Rest of the World	15 to 25 business days	7 to 10 business days

Please note that these timeframe estimates do not include potential customs hold times or inspections in the destination country, which are entirely beyond LUVI’s control.

4. Shipping Rates

Calculated at Checkout: Shipping costs are automatically calculated at checkout based on package weight, dimensions, and destination country.

Free Shipping Threshold: LUVI offers free standard shipping on international orders over $75.00 USD (or the equivalent in local currency). The discount will automatically apply at checkout once the threshold is reached.

5. Customs Duties, Taxes, and Tariffs (Important)

When placing an international order, the customer acts as the importer of record and must comply with all laws and regulations of the destination country.

Import Costs: Prices displayed on LUVI do not include import duties, customs taxes, local VAT, or clearance fees levied by the destination country's carrier.

Payment Responsibility: All additional charges incurred during customs clearance are the sole responsibility of the buyer and must be paid directly to local customs authorities or the logistics provider upon delivery.

Refused Deliveries: If a customer refuses a package due to unexpected customs fees, the original shipping costs and return shipment expenses will be deducted from the customer's final refund.

6. International Package Tracking

All orders include end-to-end international tracking.

1. You can monitor your shipment using the tracking link sent in your dispatch confirmation email.

2. We recommend checking your tracking link regularly. In certain countries, if local postal carriers cannot reach the recipient after multiple delivery attempts, the package may be held at a local post office or returned to the origin facility.

7. Delivery Address Accuracy

To ensure successful international delivery, it is essential that your address includes:

Exact Postal/ZIP Code

City, State/Province, and Country

Local telephone number with applicable country/area code

LUVI is not responsible for lost packages or severe delivery delays resulting from incorrect or incomplete shipping information provided by the customer at checkout.

8. Shipment Issues, Loss, or Transit Damage

If your package arrives damaged due to international handling, or if tracking updates stall completely for more than 15 business days, please contact our customer support team immediately:

Support Email: empresaluvin502@gmail.com

Customer Support Hours: Monday through Friday, 24 Hours