Política de reembolso
Return Policy & Purchase Protection — Luvi
At Luvi, we stand behind our Purchase Protection policy (inspired by standard marketplace guidelines). If the item you received is not what you expected, is defective, or you simply changed your mind, you can return it easily within the established timeframes.
1. Return Timeframes
General Returns (Buyer's Remorse): You have 30 calendar days from the date you receive your package to request a return.
Defective, Damaged, or Incorrect Items: You have 30 calendar days from delivery to report any issues and arrange for a replacement or refund.
2. Product Requirements
To be eligible for a return, your item must meet the following condition criteria:
New and Unused: The item must be unused, unwashed, and show no signs of wear or alteration.
Original Packaging: It must be returned in its original packaging (box, bag, etc.) in perfect condition.
Tags and Accessories: All original tags, manuals, accessories, or promotional gifts included with the purchase must be intact.
Proof of Purchase: You must provide the receipt, order number, or proof of purchase.
3. Non-Returnable Items (Exceptions)
For hygiene, health, safety, or product nature reasons, certain items cannot be returned unless there is a verifiable manufacturing defect:
Personal Care and Beauty Products: Cosmetics, makeup, skincare, or hair products that have been opened or unsealed.
Underwear, Swimwear, and Lingerie.
Perishable Goods: Food, flowers, plants, or items with a short expiration date.
Custom or Personalized Products: Special orders or items tailored to specific customer instructions.
Gift Cards, Downloadable Products, or Final Sale / Clearance Items.
Hazardous Materials: Flammable liquids, gases, or chemical products.
4. How to Initiate a Return (Step-by-Step)
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Submit Request: Within 30 days of delivery, send an email to empresaluvin502@gmail.com with the subject line Return Request - +502 52462866.
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Review & Approval: Please attach clear photos or videos of the item and its packaging. Our team will verify the condition and provide return instructions.
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Shipping Label: Once accepted, we will provide you with a prepaid shipping label or the designated return address. Do not send items back without prior authorization.
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Ship the Item: Pack the item securely in its original box to prevent shipping damage and drop it off at the designated carrier location.
5. Inspection and Refunds
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Quality Check: Once your package arrives at our facility, it will undergo a quality inspection (takes 1 to 3 business days).
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Refund Approval: If the item meets our return criteria, your refund will be automatically processed back to your original payment method.
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Processing Time: The refund is issued immediately on our end, but it may take 2 to 10 business days to reflect on your bank or credit card statement, depending on your financial institution.
Note: If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at empresaluvin502@gmail.com.
6. Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate purchase for the new item.
7. Customer Support & Contact Information
If you have any questions, concerns, or need assistance with your return, please contact us:
Email: empresaluvin502@gmail.com
Customer Support Hours: Monday through Friday, 24 Hours