Términos del servicio

TERMS OF SERVICE

LAST UPDATED: SEPTEMBER 2026

OVERVIEW

Welcome to Luvi! Throughout this site and document, the terms "we", "us", and "our" refer to Luvi. Luvi operates this e-commerce store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Luvi is powered by Shopify, which provides the underlying platform that enables us to deliver these Services to you.

The terms and conditions below, together with any referenced policies (these "Terms of Service" or "Terms"), describe your legal rights and responsibilities when using our Services.

Please read these Terms of Service carefully before accessing or using our website. By visiting, browsing, interacting with, or purchasing from our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to all the terms and conditions of this agreement, you must not access or use our Services.

SECTION 1 — ACCESS AND ACCOUNT ELIGIBILITY

  1. Age Requirement: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

  2. Account Information: To access certain features or complete purchases, you may be required to provide accurate personal details, including your full name, email address, billing address, shipping information, and payment details. You represent and warrant that all information supplied is complete, current, and accurate.

  3. Account Security: You are solely responsible for maintaining the confidentiality and security of your account credentials. You accept full responsibility for all activities occurring under your account and agree not to transfer, sell, or assign your account to any third party.

SECTION 2 — PRODUCTS AND SERVICES

  1. Visual Representation: We make every effort to display the colors, images, and features of our products as accurately as possible. However, we cannot guarantee that your device screen's display of any color or visual asset will be entirely accurate.

  2. Availability and Modifications: All product descriptions, pricing, and availability are subject to change at any time without notice, at our sole discretion. We reserve the right to modify, discontinue, or limit the quantity of any product or service offered at any time to any person, geographic area, or jurisdiction.

  3. Quality Disclaimer: We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your individual expectations or remain entirely identical to images depicted online.

SECTION 3 — ORDERS AND BILLING

  1. Order Acceptance: Placing an order constitutes an offer to purchase. Luvi reserves the right to accept, decline, or limit your order for any reason at our sole discretion. Orders are not binding until accepted and confirmed by Luvi via email.

  2. Order Cancellations and Corrections: In the event that we modify or cancel an order, we will attempt to notify you using the contact details (email, billing address, or phone number) provided at the time of purchase. Please double-check all details before submitting, as cancellations or modifications may not be possible once processing begins.

  3. Personal Use Only: You warrant that all purchases made through our store are intended solely for personal or household use and not for unauthorized commercial resale or export.

  4. Returns: Purchases are subject to return or exchange strictly in accordance with our official Return and Refund Policy.

SECTION 4 — PRICES AND PAYMENT TERMS

  1. Pricing Adjustments: Prices, discounts, and promotional offers are subject to change without prior notice. The applicable price charged will be the price displayed at the time the order is placed and confirmed. Posted prices do not include shipping, handling, duties, customs, or taxes unless explicitly stated otherwise.

  2. Payment Accuracy: You agree to provide current, complete, and accurate purchase, payment, and billing information for all transactions. You represent and warrant that you are authorized to use the credit card or payment method provided and that all charges will be honored by your financial institution.

SECTION 5 — SHIPPING AND DELIVERY

  1. Delivery Estimates: All shipping and delivery timeframes are estimates only and are not guaranteed. Luvi is not liable for delay in shipments caused by carrier logistics, customs clearance procedures, weather events, or circumstances beyond our reasonable control.

  2. Passage of Risk: Risk of loss and title for all items ordered pass to you upon our delivery of the items to the shipping carrier.

SECTION 6 — INTELLECTUAL PROPERTY RIGHTS

  1. Ownership: The Services and all contents—including but not limited to trademarks, logos, text, graphics, images, video, sound files, page designs, and software—are owned by or licensed to Luvi and protected by copyright, trademark, and other applicable intellectual property laws.

  2. Usage Restrictions: You are granted a limited, non-exclusive, non-transferable license to access the website for personal, non-commercial use. You must not reproduce, duplicate, copy, modify, distribute, publish, or exploit any portion of the site without express written consent from Luvi.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

  1. Third-Party Features: We may provide access to optional third-party tools or integrations over which we exercise no control, monitoring, or input.

  2. Disclaimer: You acknowledge and agree that access to such tools is provided on an "AS IS" and "AS AVAILABLE" basis without warranties, representations, or conditions of any kind. Luvi accepts no liability whatsoever arising from or relating to your use of optional third-party tools.

SECTION 8 — THIRD-PARTY LINKS AND CONTENT

Our Services may contain links or embedded elements from third-party websites. Luvi is not responsible for examining, evaluating, or guaranteeing the accuracy or content of external platforms. We assume no liability or responsibility for third-party products, services, or materials. Please review third-party policies carefully prior to executing any transactions.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Luvi is hosted and powered by Shopify Inc. However, all commercial transactions, sales, and agreements are conducted directly between you and Luvi. By using these Services, you acknowledge that Shopify is not responsible for sales transactions, product liabilities, or fulfillment claims, and you expressly release Shopify and its affiliates from any claims arising out of your purchases with Luvi.

SECTION 10 — PRIVACY AND DATA PROTECTION

Personal information provided through the store is governed by our Privacy Policy. Because our store is hosted on Shopify, certain payment, technical, and transactional data is processed through Shopify's secure infrastructure in compliance with global data security standards.

SECTION 11 — USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you submit reviews, creative ideas, suggestions, proposals, or other materials (collectively, "Feedback"), you grant Luvi a perpetual, worldwide, sublicensable, royalty-free, and irrevocable license to edit, copy, publish, distribute, and use such Feedback for any purpose without obligation, confidentiality, or compensation to you.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, transit times, or stock availability. We reserve the right to correct any errors, update information, or cancel orders at any time without prior notice (including after an order has been submitted).

SECTION 13 — PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are strictly prohibited from using the site or its content:

For any unlawful, fraudulent, or malicious purpose.

To violate any international, national, state, or local laws or regulations.

To infringe upon or violate our intellectual property rights or the rights of others.

To transmit viruses, malware, or any other type of destructive code.

To collect, scrape, or track personal data of other users.

To deploy automated scraping tools, AI bots, scrapers, or agents without explicit authorization.

To interfere with or circumvent the security features of the site or related networks.

We reserve the right to terminate or restrict your access to the Services immediately upon any violation of these prohibited uses.

SECTION 14 — AUTOMATED AGENTS AND BOTS

  1. Identification: Any automated software, agent, or bot interacting with the Services must clearly identify itself in HTTP/HTTPS headers using standard user-agent strings (Agent/[Agent Name]).

  2. Restrictions: Bots and automated agents are strictly prohibited from circumventing CAPTCHA protections, mimicking human interaction patterns to disguise automated origin, or scraping pricing/inventory data without authorization.

SECTION 15 — DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED BY LUVI, ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

SECTION 16 — LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUVI, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SUPPLIERS (NOR SHOPIFY INC.) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES—INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS—ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT PROCURED THROUGH LUVI.

SECTION 17 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Luvi, its parent, subsidiaries, affiliates, officers, directors, agents, contractors, licensors, and service providers (including Shopify) from any claim, demand, or damages, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or third-party rights.

SECTION 18 — SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall remain enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity and enforceability of any remaining provisions.

SECTION 19 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Guatemala, and any legal proceedings shall be brought before the competent courts located in Quetzaltenango, Guatemala.

SECTION 20 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. Continued use of or access to our website following the posting of changes constitutes acceptance of those changes.

SECTION 21 — CONTACT INFORMATION

Questions or inquiries regarding the Terms of Service should be directed to our official contact channels:

Legal/Trading Name: Luvi

Primary Support Email: empresaluvin502@gmail.com

Alternative Email: notification@myluvistore.com

Customer Support Phone: +502 52462866

Corporate Address: Quetzaltenango, Guatemala